Important Notice

SothinkMedia Software has been acquired by Fengtao Software, the leading vendor of this field and the owner of the famous DVDFab brand.

Over the past 14+ years, Fengtao Software has been dedicated to providing the world’s best DVD & Blu-ray backup/conversion/authoring, video conversion, Cinavia & DRM removal solutions, with more than 80,000,000 happy users across the world.

Existing paid customers of SothinkMedia can contact DVDFab Service Team for a smooth transformation to DVDFab products and other follow-up matters.

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Q: What kind of payment methods do you accept?

Currently, we accept American Express, JCB, Maestro, goripay, Visa Electron, VisaCard, MasterCard, and Alipay.

Q: Where can I get the full price list of Sothink Products?

The prices of all Sothink products include the 1-year prices and lifetime prices, and they are available at

Q: What should I do if I have problem when ordering with credit card?

Try to use another browser and redo it. If the problem cannot be addressed, maybe you would like to call your credit card issuing bank for help. Or, simply try with another credit card, if you have more than one.

Q: Can I get refund for my purchased Sothink products?

Generally, refund requests shall not be accepted, as we have offered 30 days’ free evaluation time for anyone to test the product’s features and functionalities before spending a single dollar to purchase our products. Upon making the decision to buy our products, we consider they have made sure the products work for them, what the products can do and cannot do. Your understanding is greatly appreciated.

Q: I am deeply concerned about my private information and I don’t want to pay online. Can I make a telephone call to buy your products?

Currently, we do not offer this service. All the Sothink products are sold via our online store. Our payment solution partner Avangate from Germany is the world’s biggest online payment solution provider and their platform is 100% secure. You don't need to worry about that.

Q: Why are there a few sellers selling your products at lower price?

The only legal way to purchase Sothink products is our online store. Those resellers and redistributors you saw are illegal, and they cannot offer upgrades and technical service. We are taking further actions to take down those illegal resellers by law.

Q: How long it takes to get a service feedback?

Generally, our service team will respond to your E-mail within 48 hours during working days from Monday to Friday. But actually, you will get their responses within just a few hours in most cases. Keep in mind, there is time difference, so if you still do not hear from us beyond 72 hours, please try to contact us again, or leave us a message on our Facebook page.

Q: Do you offer telephone support?

Sorry, we don't offer telephone support for the time being, if you have any problem, please try to use our contact our service team via the contact form at Remember you need to be specific and detailed, so that our service staff can help you troubleshoot the problem efficiently.

Q: Will I get a backup CD along with my order?

Sorry. We do not offer backup CD, the reason is simple: a backup CD is not necessary for the product you will be purchasing, because you can always download the latest version of Sothink Quick Launcher at our official website anytime. Please place your order at

Q: What is the Sothink Member Center for and how do I login to it?

Sothink Member Center is for the paid users to renew products, reset the E-mail kept on file, change login password, and subscribe/unsubscribe newsletters. To become a member, you just need to register with the E-mail used for purchasing our products, and then you will receive an automatic feedback which tells you how to activate your membership with the attached link.

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